1. Introduction

1.1 Welcome to www.camys.com.au (the “website”). Camy’s Chargrill Chicken pty ltd (acn [insert acn]), together with its related entities and independently owned franchisees (“Camy’s franchisees”), (collectively “Camy’s”, “we”, “our” or “us”) understands the importance of protecting your personal information and is committed to handling it in line with the Australian privacy principles.

1.2 This privacy policy explains how camy manages personal information – including what we collect, why we collect it, how it’s stored, and when it may be shared.

1.3 While camy’s provides guidance to all franchisees, some personal information may be collected and managed directly by individual franchisees. Franchisees are independently responsible for ensuring compliance with this privacy policy and Australian privacy laws.

2. The information we collect

We only collect personal information that is reasonably necessary for us to provide our products and services. Depending on your interaction with us, this may include :

• contact details such as your name, email, phone number and postal address
• payment and billing details
• loyalty program account information and purchase history
• preferences, feedback, or survey responses
• employment or franchise application information

We do not generally collect sensitive information (such as details about race, beliefs, or health) unless it is directly relevant (for example employment) and you have consented or it is required by law.

3. How we collect information

Most information is collected directly from you when you:

• Buy food or services in store or online
• Sign up to or use our loyalty program
• Place an order through our website or delivery partners
• Contact us for feedback, enquiries, or complaints
• Enter a promotion, competition, or survey
• Apply for a job or a franchise
• Engage with our social media channels

We may also collect non-identifiable data about your visits to our website and digital platforms such as browsing patterns and preferences.

4. If you don’t provide information

If you choose not to share certain details, we may not be able to provide the service, product, or benefit you are seeking.

5. Online and digital data

5.1 Like many businesses, we use cookies and similar tools on our website. these help us understand how visitors use our site, personalise your experience, and improve functionality.

5.2 Cookies are small files stored on your device. you can disable them in your browser, but some parts of the site may not function properly without them.

5.3 We may also use web beacons in emails or webpages to track engagement, such as whether emails were opened.

5.4 Cookies and beacons don’t identify you personally, but may be linked with other information you’ve provided to us.

6. Storage of personal information

your information may be kept in electronic or paper form, at our offices or with trusted service providers. We take reasonable steps to safeguard information from misuse, loss, and unauthorised access.

7. How we use personal information

We use your information to:

• Provide you with our products and services
• Process payments and manage your account
• Run loyalty programs and promotions
• Improve our menu, services, and customer experience
• Communicate with you about offers, products, or updates unless you opt out
• Respond to feedback and complaints
• Meet legal or regulatory obligations

we may share information with:

• Franchisees to fulfil your requests
• Service providers who support our operations such as it, payment processors, delivery services
• Third parties where required by law

You can opt out of marketing at any time by using unsubscribe options in emails or contacting us directly.

8. Sharing information overseas

Some of our service providers such as cloud hosting may store data overseas. If this happens, we will ensure your information is handled in line with Australian privacy laws.

9. Access and Correction

• You can request access to the personal information we hold about you. If permitted, we’ll provide it in a suitable form fees may apply for administration, but not for corrections
• You can also request corrections if information is inaccurate or incomplete
• We may need to verify your identity before providing access or making changes

10. Employment applicants

If you apply for a role at camy’s, we may collect details such as your contact information, cv, work history, references, and with your consent information about health or criminal checks.

This information may be shared with referees, recruitment agencies, or internal managers for assessment purposes.

11. Franchise applicants

If you apply to become a camy’s franchisee, we may collect details such as your contact information, financial details, qualifications, and references. With consent, we may also request credit or background checks.This information may be shared with referees, advisers, or relevant Camy’s personnel as part of the application process.

12. Security

We aim to keep personal information secure and only hold it as long as necessary for business or legal reasons. Once no longer required, we will take steps to de-identify or securely destroy it.

As the internet is not fully secure, we cannot guarantee that data transmitted online will always be safe. Any online transmission is at your own risk.

13. Links to other sites

Our website may include links to third party websites. These are outside of our control, and we recommend checking their privacy policies before providing any personal information.

14. Franchisee obligations

Some Camy’s stores are owned and operated by independent franchisees. While bound by this privacy policy, franchisees are directly responsible for managing any personal information they collect.

15. Updates

We may update this privacy policy from time to time. The latest version will always be published on our website. Please check back periodically to stay informed.

16. Contact us

For questions about this privacy policy, or to access or update your personal information, please contact us.